10 Expert Tips to Recruit & Retain Talent: US DAB Webinar Insights
International Movers Association (IAM) recently hosted a fantastic webinar on recruiting and retaining office, sales, and management candidates in the moving industry. Expert panelists, Oded Carmi and Mark Gray, shared their wisdom with moderator Ray daSilva. Let's dive into the top 10 things we learned from this engaging discussion:
1) Turn Employees into Recruiters
A happy workforce is your best recruitment tool. Encourage employees to bring their talented friends on board, and sweeten the deal with a referral bonus.
2) Recruit 24/7
Oded Carmi advises, "You should be recruiting every moment." Keep an eye out for potential hires from different industries who possess transferable skills, like top-notch customer service.
3) Retention Matters
Mark Gray highlights the importance of keeping employees satisfied: "To be successful in recruitment, you have to be successful in retention." Celebrate your team's achievements, support them through challenges, and nurture a positive atmosphere.
4) Learn from the Exit
"Always conduct an exit interview," says Mark Gray. Gathering insights from departing employees can help you refine your retention strategies.
5) Two-Way Interviews
Oded Carmi emphasizes the need for a conversational interview process. Candidates should feel comfortable asking questions, and interviewers should showcase the company's strengths.
6) Test Candidates Fairly
Assessing a candidate's skills? Mark Gray recommends giving them an assignment to complete outside the high-pressure interview environment.
7) Balance Training Methods
Combine formal education with hands-on experience to create well-rounded employees. IAM's resources can help familiarize your team with essential software.
8) Look Beyond Family
In family-run businesses, provide opportunities for non-family employees to advance. This creates an inclusive environment and attracts diverse talent.
9) Tap into Military Talent
Consider recruiting military personnel and their spouses, who often possess valuable skills and understand the unique needs of military moves.
10) Keep Your Eyes Open
"There are people you meet in everyday life that would be a good fit," says Oded Carmi. Recognizing potential talent and investing in their success can make all the difference.
In conclusion, mastering recruitment and retention in the moving industry takes ongoing effort, a supportive work environment, and a commitment to learning. By implementing these top 10 tips, your company can build a dedicated team that drives success. Happy recruiting!
